Role Overview:
The Customer Care Specialist will handle inbound and outbound tickets with both B2B and B2C customers to ensure an exceptional customer experience. These tickets can include email, phone calls, chat, and SMS, all managed through HubSpot.

Work Environment & Tools:
During your shift, you will use internal dashboards, HubSpot, and Slack. You will be responsible for managing all incoming tickets and calls, as well as providing additional support to internal teams, including Customer Success and Sales. Effective communication and timely responses are crucial to success in this role.

Shift Schedule:
5 days a week
9 hours a day (including one hour paid lunch)
This schedule will include nights and weekends

Key Responsibilities:
Handle tickets (phone, chat, email, and internal requests) to ensure timely and helpful support
Communicate regularly with direct managers and cross-functional teams to address customer-related issues
Manage pending tickets on the support board, ensuring no tickets remain older than 4 days without an update
Assist in team-related projects, including updating the team playbook, creating templates, and contributing to policy writing

Qualifications & Skills:
Strong customer service experience
Ability to handle various ticket channels (text, call, email, etc.)
Fluent in English; bilingual in Spanish is a plus
Previous experience working with restaurant industry customers (both businesses and diners) is highly beneficial
Experience with HubSpot, Aircall, and/or Slack is a plus

What’s Offered:
Competitive compensation package
Flexible work environment
Paid personal/vacation days and sick days
Quarterly team gatherings and events
Opportunity to contribute to innovative solutions in the delivery tech industry