📍 Location: South America - Remote
⏰ Working hours: Flexible | Full Time Job


➡️ Overview:

We are seeking individuals with a unique blend of technical and financial expertise to join one of our client's FP&A Operations team.

You will be the first point of contact for their customers, offering expert assistance on technical and product-related issues. This role

will provide you with the opportunity to work closely with finance professionals, including C-level executives, and gain insights into

how various industries approach financial planning, strategic decision-making, and digital transformation.


➡️ On a daily basis, you will:

- Act as the primary contact for customers, guiding them to maximize the potential of our product and support their financial

digital transformation.

- Resolve complex issues related to our FP&A software, working closely with our engineering and product teams to

enhance product capabilities.

- Develop deep product expertise to provide effective user guidance and training.

- Work with team members to provide global support, adapting to the diverse needs of our international customer base.

- Understand and support the unique financial strategies and digital transformations of clients from various industries.

- Diagnose product issues, propose solutions, and collaborate with engineering and product teams to improve our product's

functionality.


➡️ Key Responsibilities:

- Provide top-notch customer service by addressing and resolving technical issues through email, and occasionally via live

calls for more complex cases.

- Collaborate with engineering to diagnose and solve software bugs, and provide feedback to the product team for

continuous improvement.

- Educate users on best practices, new features, and troubleshooting processes to enhance their experience with our

platform.

- Engage in deep problem-solving activities, analyzing financial data and technical issues to provide timely and accurate

solutions.

- Track and manage support tickets, ensuring timely resolution and customer satisfaction.


➡️ Qualifications:

- At least 2 years of experience in FP&A or financial planning is required.

- Excellent verbal and written communication skills.

- Proficiency in Excel and strong analytical skills.

- Ability to provide empathetic and patient customer service, with a focus on ensuring customer satisfaction.

- Demonstrated ability to independently learn and apply new knowledge.


➡️ Nice to have:

- Experience in technical support, financial software, or related fields is a plus.

- Familiarity with ERPs, BI tools, SaaS, and finance is a plus.

- Experience with Zendesk, Slack, Jira, Notion, Product Board, Power BI, SQL, or Python is a plus.