At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

This position is for our client, a leader in the solar panel industry, renowned for their expertise and commitment to excellence. They are dedicated to providing top-quality solar solutions and exceptional customer service, focusing on innovation, sustainability, and building long-term client relationships.

What We Are Looking For:
The ideal candidate is comfortable speaking with customers, has some experience in sales or customer success, and is ready to transition into a more operational and detail-oriented role.
You’ll be working on day-to-day project management, troubleshooting complex issues, and ensuring high-quality service throughout the customer journey.

Responsibilities:
Coordinate all phases of solar and energy efficiency projects post-sale.
Act as a liaison between customers, installers, contractors, and internal teams.
Maintain accurate project timelines, follow-ups, and documentation.
Communicate effectively with customers to ensure clarity, confidence, and satisfaction.
Handle escalations and problem-solving during the evening shift (2–10 PM) to support project continuity.
Assist in streamlining internal workflows and supporting the team lead in resolving complex cases.
Maintain a high level of customer service while balancing multiple priorities and deadlines.

Key Requirements:
2+ years of experience in sales, customer success, or project coordination.
Excellent communication skills — both verbal and written.
Strong organizational skills and ability to manage several projects simultaneously.
Comfortable using CRMs, spreadsheets, and project tracking tools.
Self-starter who thrives in a fast-paced, team-oriented environment.

Nice to Have
Experience in solar, HVAC, energy efficiency, or home improvement industries.
Bilingual (English/Spanish).
Familiarity with permitting, inspections, or installation scheduling.
Problem-solving mindset and experience handling escalations or urgent issues.

What's in it for you?
Compensation in US dollars ranges from $12,000 - $22,200 per year
US Holidays.
2 weeks of PTO
A dynamic and inclusive workplace environment.
Please note that the final salary offer may vary based on the candidate's seniority, specific skill set, and performance throughout the evaluation and interview process

This is a fully remote job as a contractor