Junior Account Manager

Role description

As a Junior Account Manager at Resorsi, you'll work closely with our Lead AM to support our US client accounts, from the first intake call through placement and beyond. Resorsi connects US businesses with skilled professionals from Latin America, and you'll be at the center of that relationship: keeping clients informed, working with our recruiters, and making sure every search runs smoothly. You'll start by learning our process hands-on, and take ownership of your own accounts as you grow.

Responsibilities
- Support the Lead AM on client accounts, from intake through search, presentation, interviews and hire
- Help run deal intake, gathering JD details, budget, benefits, screening process and scheduling requirements
- Coordinate with recruiters on active searches to keep deals moving
- Learn to quality-check candidates before they're presented, reviewing CVs and interview notes for JD fit
- Draft and send client updates by email and Slack, flagging issues early
- Help manage onboarding and the 1-week, 1-month and 3-month check-ins with clients and candidates
- Keep CRM data accurate and up to date
- Take on your own accounts as you ramp up

Skills and qualifications

Required
- 0-2 years in a client-facing or coordination role (customer success, account coordination, recruiting coordination, sales support or similar). Recent grads with relevant internships are welcome
- Excellent written and spoken English
- Very organized and detail-oriented, with reliable follow-through
- Eager to learn and open to feedback
- Proactive communication style
- Comfortable working async and remotely

Nice to have
- Experience in staffing, recruiting or a talent-marketplace business
- Experience with Zoho CRM or a similar CRM
- Comfortable with Google Workspace and Slack
- A degree in business, communications or a related field