Key Job Responsibilities:

Communication Skills:

Proficient in English (written and verbal).
Excellent communication skills, with the ability to articulate and address customer issues clearly and effectively.
Demonstrates good comprehension skills to understand and resolve customer queries.
Ability to focus and concentrate on customer issues with minimal distraction until resolution.
Strong composition skills for crafting grammatically correct and concise written - responses.
Works well both independently and collaboratively within a team

Computer Knowledge/Skills:

Proficient in using desktop computer systems.
Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word, and Internet Explorer.
-Excellent typing skills.
Demonstrates understanding of the Internet and can navigate websites effectively.
Good knowledge of Outlook applications.
Adaptable to changes in the work environment.

Customer Focus:

Provides excellent customer service in a fast-paced environment.
Demonstrates empathy and prioritizes customer needs.
Exhibits interpersonal skills with a diverse customer base.
Proficient in conflict resolution, negotiation, and de-escalation.
Takes ownership of challenging customer issues, escalating when necessary.
Capable of determining customer needs and delivering appropriate solutions.
Maintains regular and reliable attendance, including flexibility for weekends, holidays, and events.
Willingness to work overtime as required, especially during peak seasons.

Problem Solving Skills:

Effective problem-solving skills, including decision-making, time management, and task prioritization.
Logical and rational approach to problem-solving.
Action-oriented, self-disciplined, organized, and detail-oriented.
Can quickly and effectively prioritize work in various departments to meet business needs.
Maintains composure in highly escalated situations.
Comfortable in a multitasking, high-energy environment with a passion for excellent customer service.

Basic Qualifications:

Minimum B1 proficiency in written and spoken English.
18 years of age or older.
High school degree or equivalent.