Relationship Network and Customer Success Analyst
Location: BA (Argentina) – Vicente López
Experience: Entry level
Working Model: Hybrid model (mixes in-office and remote work during the week)

Job Duties
The relationship network analyst will support one of the Company’s clients, a Private Equity Firm based in NYC. This role main responsibility is to support the internal network of the firm that, by identifying the correct connections and generating key introductions expands the firm’s portfolio companies’ businesses. This position will help to establish thousands of connections with high impact mainly in the technology sector.

Expert Network Support (80% of the time):
Utilize LinkedIn and other databases to identify potential leads and connections within key industries among the client’s portfolio.
Generate introductions between key executives, facilitating strategic relationships.
Assist investment teams in analyzing and coordinating contact with strategic executives.
Maintain a comprehensive and organized record of connections and contacts.
Conduct calls with portfolio companies C-Level executives to understand their needs and provide regular updates. Proficiency in English (C2) is essential for effective communication.

Customer Success Analysis (20% of the time):
Customer Success:
Collaborate with portfolio Software-as-a-Service (SaaS) companies to benchmark their customer success against top market players.
Prepare detailed analysis and presentations to provide actionable insights and guidance.
Conduct research on the tech market to stay updated on industry trends and best practices.

Academic level Bachelor’s Degree in any Social Science, Economics, Business Administration, or other relative degrees

Skills required
Excellent level of English written and spoken (must have!)
-Ability to foster and cultivate strong interpersonal relationships.
-Proficiency in delivering presentations and conducting oneself with excellent presence in -meetings with top-level executives.
-Highly effective organizational skills
-Ability to work well under pressure and meet deadlines
-High level of attention to detail and accuracy are a must have
-Willingness to stretch and work with global clients
-Flexibility and adaptability to change
-Able to work in a team setup, very important